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Cultural Competency Toolkit

Highmark Health Options understands that to improve the quality of life of our members, we must be cognizant of their cultural and linguistic differences. A collaborative and trusting patient-provider relationship is the key to reducing the gaps in health care access and outcomes. Highmark Health Options has assembled a list of resources and web-based tools that are intended to help build sensitivity to the cultural and linguistic differences and foster improved understanding and communication.

If you or your staff would like to gain a better understanding of how cultural issues can impact health care and healthcare outcomes, please use this guide as a jumping off point. We have done the research for you and have a wealth of information that will help you gain a better understanding of cultural competency and health equity.

Start by reviewing our Cultural Competency Training Power Point (21 slides). Next, learn more by clicking on the blue “Learn More: Resource Links” to check out our resource links to learn more about health care disparities, office assessment tools, communication tools, and continuing medical education courses. Once you’ve reviewed, complete the Cultural Competency Attestation, and we will acknowledge your cultural competency training in our Provider Directory. If you’ve already completed a Cultural Competency Training Course, please let us know and we would be happy to acknowledge your training in our provider directory. Simply complete the Cultural Competency Attestation.

Start here

Cultural Competency Training

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Resource Links


Cultural Competency Training Complete

Need More Information?

Call Provider Services to learn more about our network and how to join at 1-844-325-6251.