TITLE VI of the Civil Rights Act of 1964
Practitioners are expected to comply with Title VI of the Civil Rights Act of 1964 that prohibits race, color or national origin discrimination in programs receiving Federal funds. Practitioners are obligated to take reasonable steps to provide meaningful access to services for members with limited English proficiency, including provision of translator services as necessary for these members.
Access and Interpreters for Disabled Members
Practitioner offices are expected to address the need for interpreter services in accordance with the Americans with Disabilities Act (ADA). Each practitioner is expected to arrange and coordinate interpreter services to assist members who are hearing impaired. Health Options will assist practitioners in locating resources upon request. Health Options offers the Member Handbook and other Health Options information in large print, Braille, on cassette tape, or computer diskette at no cost to the member. Please instruct members to call Member Services at 844-325-6251 to ask for these other formats.
Practitioner offices are required to adhere to the Americans with Disabilities Act guidelines, Section 504, the Rehabilitation Act of 1973 and related federal and state requirements that are enacted from time-to-time.
Practitioners may obtain copies of documents that explain legal requirements for translation services by contacting Health Options’ Provider Services Department at 1-844-325-6251.